Dispute Resolution

In accordance with Article 18 of Law no. 144/2015, of September 8, Contract Link informs that, in the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution (ADR) entity.

You can access the European Union Consumer Portal to submit your case to an impartial intermediary through the ODR Platform: Access the Platform.

Arbitration Center in Portugal

For consumer disputes occurring within Portuguese territory, the generic competent arbitration entity is:

CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Website: www.cniacc.pt
E-mail: cniacc@fct.unl.pt

For more information, please visit the Consumer Portal: www.consumidor.gov.pt.